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Safe Guard Extended Warranties

New Safeguard PLUS Service Plan

At The Gas Superstore, we want to ensure that you have many years of hassle free enjoyment from your products. After the initial Manufacturer’s Guarantee has expired, you can avoid costly repairs and call-out charges by taking advantage of a Safeguard service plan. You can choose between a 3 Year Plan or a 5 Year Plan. 

Our Service Plan includes:

Benefits:

  • A new for old replacement if we are unable to repair your product
  • Complete mechanical and electrical breakdown cover
  • Covers accidental damage
  • Unlimited repairs
  • Full cover for call out and labour charges
  • Full cover for parts replaced
  • A UK Based Call Centre open 7 days a week
  • No hidden charges
  • Up to 5 years cover
  • No excess to pay

 

Product Breakdown - Complete mechanical and electrical breakdown cover from date of purchase.

Pay via direct debit – Over a 10 month period and the first payment is not taken out until 30 days afterwards.

 

Unlimited Repairs – No matter how many times your product develops a mechanical or electrical fault during the period of cover we will repair it free of charge.

 

New for Old Replacement – If we cannot repair your product or is deemed to be beyond economical repair, we will replace it with an equivalent product.

 

Nothing to pay and no call-out charges – The service plan covers the full cost of all repairs including parts, labour, service call-outs and VAT.

 

No Excess to pay – unlike some insurance schemes the service plan does not incorporate any excess charges.

 

Up to 5 Years peace of mind – choose between our 3 Year or 5 Year service plans.

 

Safeguarding our customers in the sale of Service Contracts.

We want our customers to be given all the facts so that you can make an informed choice on your purchase. The following information acts as a guide on our contracts:

 

When can I purchase a service plan?

The simplest way to purchase one of our Service Plans is when you buy your new product (you will be given the options during the check-out process) however you can still take out the plan within 11 months of purchase by either returning to one of our stores or by phoning our sales support desk on 0116 3666 850 and making a payment on your credit or debit card.

 

Why do I need to cover my appliance?

When you, as a customer, makes a purchase, whether major or minor, you put trust in the brands, retailer and manufacturing that goes into supplying this appliance. On occasion you may find that some or the purchases go faulty after a period of time. There are different factors that need to be considered:

 

Usage

low usage could create faults i.e. dust getting into a fan on a Television or Computer.

High usage could reduce the life span of the appliance.

 

Environment.

Hard and soft water supplies affect some appliances life spans differently.

Moving the appliance around the house, or moving home can affect appliances, 
i.e. electrical joints can be broken, or misalign.

 

Economy

As the economy changes, do we know whether we will have the spare cash in three or five years to afford to repair or even replace 
the washing machine, cooker or the television. Imagine an Easter or Christmas without a cooker.

Does this Service Contract affect my legal rights?

The contents of the Service Contracts does not affect your legal rights, which include the right to a remedy for defective goods.

If you buy goods which are faulty when sold you have the right to claim for a repair or replacement for up to six years (five in Scotland) from the date of purchase. However, after the first six months you have to show that a fault was there from the start and the longer it takes for the fault to show up the more difficult that becomes. 

We give customers benefits that are in addition to legal rights and you have the assurance that the appliance will be repaired free of charge if it fails at any time whilst your contract is current. 

 

What if I have Household Insurance?

Some household Insurance policies offer Insurance for appliance but:

This may not cover breakdown caused by mishaps or mechanical breakdown.

Portable appliances may not be covered.

There may be a claim limit or excess.

The annual premium may increase after a claim.

 

I have Multi-appliance and Credit Card Insurance

Some customers may have already purchased or been given cover that will extend to appliances in the home. 
Please keep in mind the following:

The free cover may have a very low claim limit or high excess. Ask yourself if the customer appliance is worth more than the cover you have?

Some credit card companies have now removed this service. It is worthwhile checking that you are still covered.

Some insurance are limited to a type of appliance, some Multi-appliance and credit card insurance only offer cover on a limited amount of White goods.

 

Can I purchase an extended guarantee or support package from someone else?

Yes. We would recommend that you compare what other companies offer.

 

If the appliance is replaced, is the remainder of the Service Contract cancelled?

If the appliance is replaced the Service Contract will end and you can purchase a new Service Contract when we replace the appliance.

 

How is the money I paid for the Service Contract looked after?

We insure our liabilities with third party Insurance companies. This means that should we insure a lot of appliances that are unexpectedly faulty that the Insurance Company will foot the bill protecting our business.

 

Are we saying that certain brands of appliances are prone to failure?

No absolutely not, however we understand that even the very best of appliances can breakdown.

 

Cancellation / Cooling off period Rights

If you are not completely satisfied with the Service Contract they can cancel it within 45 days of purchase. If you want to cancel after 45 days from purchase, you will be entitled to a pro-rata refund.

 

Are their any exclusions?

Yes, but these are kept to a sensible minimum. Cover does include cleaning, tuning, batteries, blockages, misuse or accidental breakage and the like. Your household insurance may give you cover against accidental breakage, fire, theft, flood.

 

How do I make a claim

You simply call the warranty administrators on 0116 3666 850 to register a claim, opening hours are 9am - 5pm Monday to Friday.