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Online Returns Policy

We want you to be fully satisfied with your appliances and have an return policy that proves it.  If for any reason you are unhappy with your appliance, you have 7 days as a cancellation period. Simply call to reschedule a pick-up and as long as the goods are returned in the new condition, undamaged, having all parts, and is re-sellable, you will be given a full refund. For small items such as hobs and small fires, a charge of £49.99 will be docked. For larger items, such as Cookers and washing machines, a charge of £99.99 will incur. Should you choose to return the item yourself, you will not be charged as long as the item is in the same condition it was delivered. If you choose to cancel an item once it has left the warehouse, you may be charged the delivery fee.

In the unlikely chance an appliance is faulty, report the issue to us as soon as possible. 

Please do not install damaged or unwanted goods and let us know of any issues within 72 hours of receipt via email. Where possible please keep all original packaging and send emailed documents to let us know of any issues.  

Should you contact us regarding a faulty item, we require an inspection by a qualified engineer. Before we can arrange a replacement, we will check the item where it’s installed to see if we can fix the fault.  

We highly recommend items being put back in original packaging especially when being returned by you. This will help the goods to stay in new condition while in transit.

Items that you wish to return to us yourself to avoid a collection fee will need to be sent to our warehouse location, and NOT our store location. Our warehouse is located here: Unit 1, Bardon, 22 Reg's way, Coalville, Leicester LE67 1FL.